Student Support
Student Support Services
Academic Support
Macallan College will monitor your course progress and attendance in classes. Guidance and support will be provided to you if your academic results are unsatisfactory or if Macallan College identifies you as at risk in obtaining satisfactory course progress and English language proficiency. You will receive advice and support from Macallan College staff members to ensure you maintain appropriate academic progress and commitment to achieve satisfactory results in your academic studies. You can contact the Campus Student Support Officers to discuss any academic, attendance or other related issues or concerns at any time. The Student Support Officers will be able to provide advice and guidance, or referral to a local service, where required. Campus support staff are available via the student reception desk in all campuses, or by sending a ‘Help Request’ via aXcelerate.
Alternatively, if you have difficulty reaching out to your campus, students can contact the College National Student Support Staff via email at headoffice@macallan.edu.au
Study Assistance
Each campus has several Student Support Officers available to assist you with every kind of support you need. Visit your Campus reception desk to speak with support staff at any time during college opening hours.
- Time management issues
- Setting and achieving learning goals
- Motivation
- Learning Support
- Managing Assessment Tasks
- Self Care
Also refer to our comprehensive Student Handbook for a list of current services available:
Student Handbook
Student Academic Assistance and Support
Macallan College is committed to ensuring that all teaching staff are available for face-to-face meetings (by appointment) and online student consultation at all times including during study periods, including mid-semester breaks, study breaks and timetabled assessment periods.
Personal / Social Issues
Students Rights and Responsibilities
When you sign and date your International Student Application for Admission Form, you agree to abide by the policies and procedures, including the Student Code of Conduct set by Macallan College.
As a student you have a right to:
- Be treated with respect and dignity
- Be treated fairly with regards to all Macallan College policies and procedures
- Learn in an environment free of discrimination and harassment
- Pursue your educational goals in a safe and supportive environment so that you have the opportunity to reach your full potential
- Expect your privacy to be respected and your personal information to be kept confidential
You Also Have a Responsibility to:
- Attend your scheduled learning activities regularly and punctually
- Carefully follow the instructions provided during examinations and not disrupt the examinations by any means (for more information, please refer to the Student Assessment Policy and Procedure)
- Refrain from using devices which may disrupt classes, such as mobile phones and portable entertainment equipment
- Comply with reasonable directions from the Macallan Colleges authorised representatives
- Conduct yourself in a safe and healthy manner
- Not engage in fraud and corruption
- Not breach intellectual property rights and copyright by copying or format-shifting content borrowed from Macallan College library and/or teaching materials and documents created by Macallan College teaching and administrative staff
- Identify and report any possible hazards present in Macallan College equipment, facilities, and the environment
- Strictly avoid bringing any kind of weapons to the premises of Macallan College
- Refrain from smoking anywhere on the Macallan Colleges premises
- Refrain from using inappropriate language, alcohol and drugs
- Report any discriminatory behaviour, harassment or bullying to the Course Coordinator
- Follow all Macallan Colleges policies and procedures including the Student Code of Behaviour as outlined in your Student Handbook – Student Handbook
You Are Also Expected To Refrain From Behaviour That:
- Creates significant disruption to the learning environment
- Creates an atmosphere of hostility, intimidation, ridicule, anxiety, or disrespect for others
- Contradicts published rules, regulations, procedures, or common standards of safety
- Endangers or threatens to endanger the health or safety of others
- Contradicts standards of conduct for practicum placements and/or rules and regulations of the practicum workplace
- Damages, defaces or destroys the Macallan College property.